True Public Service

I published this post six years ago.  It has gotten only more relevant as time passes.  As we reach this year’s Thanksgiving celebration I give thanks for those in public service who actually understand that their jobs exist to serve the public.

George Bernard Shaw (26 July 1856 – 2 November 1950)  was a playwright, journalist, public speaker and champion of the working class.  He wrote more than 60 plays in his lifetime and was the only person to have been awarded both a Nobel Prize for Literature (1925) and an Oscar (1938), for his contributions to literature and for his work on the film Pygmalion (adaptation of his play of the same name).

Many of us may be surprised to learn that he was also a co-founder of the London School of Economics.  No slouch he.

In stark contrast to the attitudes of so many of our currently elected officials, here is his statement about public service:

“This is the true joy of life, the being used up for a purpose recognized by yourself as a mighty one; being a force of nature instead of a feverish, selfish little clod of ailments and grievances, complaining that the world will not devote itself to making you happy.

I am of the opinion that my life belongs to the community, and as long as I live, it is my privilege to do for it whatever I can. I want to be thoroughly used up when I die, for the harder I work, the more I live.

Life is no “brief candle” to me. It is a sort of splendid torch which I have got hold of for a moment, and I want to make it burn as brightly as possible before handing it on to future generations.”

Respecting Experience

“Learn from the mistakes of others. You can’t possibly live long enough to make them all yourself.”  — Martin Vanbee

 This little story came to mind today as I found myself, for the second time in two days, the lucky beneficiary of someone else’s experience. 

A small village had a system of plumbing pipes that had, for many decades, been maintained by one man.  Yacov had spent his years in the central control room learning the intricacies of the pipes and keeping the system running smoothly.

As is often the case, new technologies come along that interfere with the old ways.

One day the village elders came to Yacov’s house to inform him that they had decided to install a new, computerized system to run the town’s pipes. His services were no longer needed. Yacov smiled at them, accepted their decree and went back into his home to brew a pot of tea and enjoy the view of his garden.

Several days after the new system had been brought online the plumbing in the town failed.  None of the technicians could figure out what was wrong. Nobody knew what to do.  After a few days of listening to the townspeople’s complaints, the elders gathered at Yacov’s front door and begged him to please come fix the pipes.

With a small smile on his face and a glint of something in his eye, Yacov agreed.

Back in the control room the elders stood in silence watching Yacov as he stood very still for many minutes. He looked. He listened. Then he took a wrench in his hand walked over to a junction and tapped twice on the overhead pipe.  Lo and behold! the system began to run again.

Later that day the village elders received a bill from Yacov charging them $2000.12 for his services.  Outraged, they once again assembled at Yacov’s front door, this time shouting at him and asking how dare he charge them this enormous amount when all he did was to tap a couple of times on a pipe!

Yacov’s smile was wider than the village square as he said to them, “The 12 cents is for the tapping. The $2000.00 is for knowing where to tap!”